The cable guy’s techniques: Technician proclaiming to be effective for efforts Warner wire are informing all on Reddit
Some body declaring are an occasion Warner line technician are spilling formulas on Reddit.
Opportunity Warner wire, the second-largest provider of TV set and online sites in the United States, advised Quartz it is investigating the postings. “We’re unable to determine if this people is truly an ongoing or previous staff member,” a spokesman claimed.
Reddit consumer cableguy_the moving an “Ask Me all” (AMA) line, uploading footage of his identification document banner and consistent as proposed proof of their task. His own answers to the issues to arrive are extremely honest. Below are some features (typos kept).
On Comcast’s pending acquiring time Warner cable tv:
We’d like the merger because the current group responsible might be most harmful recently historical past. Lots of people acquiring shot caused by not possible metrics. Most of the power might for customer support associates and removed from your people who in fact go to housing and deal with problems . It’s chaos plus the organization is being run like crap IMHO [in your very humble viewpoint].
On the tension between technicians and client care interpreter:
Yea service staff and technicians are actually preventing a warfare that no one perceives. Most of us despise all of them, they loathe you. The two tell subscribers the problem is the device in the event it hardly ever is. We determine clients in order to neglect the particular dude regarding phone says because odds are good, they have never wired property, put a drop or solved cable tv.
On what’s actually completely wrong along with your relationship:
dont feel 50per cent of exactly what agent in the phone tells you. Only set up the computer. Try letting your manage. He’s performed this previously. The rep merely tips phone. It’s hardly ever the tools causing the issues.
Regarding secret to obtain far better allow:
When a technical comes ,ask for his superiors wide variety. Make sure he understands its not to burn him or her but to rise an issue. He might phone his own sup to ensure their great but which will help.
On what’s avoiding a lot faster net download rates:
Honestly, standard analog cable tv. It requires right up sooo a lot data transfer . 1 station per frequency vs connecting several frequencies to produce 8 channels for a downstream and 4 for an upstream . Even as we get 100% digital tv.. net will get more quickly. Furthermore obstruction. If you live around a college it is the worst . Grandmother would use them 15 meg for email and viewing but younger Johnny college or university kid slurps within the data transfer useage in the neighborhood utilizing netflix and torrenting and video gaming. So far these people spend the same. IMHO what can fix this is exactly capping information and giving everyone else uncapped rate.
On the reason why splitting their line relationship is definitely a terrible idea:
Adding a splitter just to attenuate the transmission is basically foolish most people even have products called attenuators which do this without introducing pointless splitter. But it is true that a lot of indicate can be just as worst as a shortage of we call that distortion
On whether this Reddit AMA costs your his work:
I would getting shot dependant upon just who grabs me. I would also get an advantage its so very hard to share making use of the method this business happens to be organized.
How Wi-Fi signs are untrustworthy, and certainly will generally be vanquished by doorways and rooms:
Sure most evident. Plaster structure especially.Solid wood side, inside a basement once the device goes in the next flooring or the other way around. Wi-fi is definitely a fickle creature.
On your own “broken” cable tv modem:
Yea I notice this a good deal. I’d state in a given yr I’d talk about 5percent on the modems We swapped had been actually poor. You accomplish a lot of pup and pony program and just change they anyway. The thing is in most cases maybe not merchandise connected. Modems either process or they dont. Undoubtedly thus small in the middle. They’ve been simple accessories. We have series subscribers making use of my computer things working just fine, after that shift into their own technology and things goes to shit. They nonetheless demand a fresh modem..Its insanity.