Trouble free car finance. From phrase go the mortgage happens to be hassle-free.
Also in a position to grab holiday from payments while COVID-19 ended up being ongoing.
Abysmal Support, Provider and Telecommunications
Secured out-of profile with no caution and informed the only method to fix should refer to them as. Known as them however they wouldn’t speak with me as they explained my date of birth had not been exactly like that back at my a. find out more
Closed out-of accounts without any caution and advised the only method to fix will be call them. Labeled as all of them even so they wouldn’t keep in touch with me because they explained my date of birth was not the same as that on my accounts.
Completely mystifying considering we provided a passport etc to start the levels and I also understand big date I was produced. This raises big problems around if they become complying due to their anti money-laundering requirements as if they may not be examining the information associated with ID’s offered whenever starting reports after that just how will they be validating and transcribing the non-public facts included therein? In which has the wrong DOB originate from? How was this confirmed because of the bank’s interior steps and why provides they perhaps not already been merely examined and corrected against the current data they currently hold? Exactly what more has they have wrong and just what is the consequences? If they can’t become a DOB right from simple documents provided to get beginning an account, what on Earth are they effective at obtaining completely wrong?
And not just this, however their poor internal methods do-nothing to audit, validate or see they’ve got accordingly complied along with their legal obligations in transcribing/verifying the data given. This can be for some reason leftover into the visitors to do as a “third party with hit a brick wall security” giving the proper suggestions that they are reluctant to make sure that against their own info.
Had me personally questioning my sanity subsequently their own support service continuously slopey shouldered us to other departments (on hold for over one hour). Was actually told they wouldn’t normally communicate with me about things (levels, SAR, generating a problem, rectifying the matter with suitable ID (passport I had to hand)) which i will devote some time off to check-out a branch to try and fix it there.
I have huge concerns over my personal information and just how it is handled at Santander. The accuracy associated with data is demonstrably inaccurate and that I bring contacted the Financial Ombudsman and the ICO concerning concern.
Santander mentioned that I was asking concerns a fraudster would though used to don’t consult absolutely any username and passwords (I offered them all that on cell (such as individual ID data, security figures, pins) but once again to no avail). I queried where I had concurred that a DOB (wrong or else on their program) was to be utilized as an access authorization considering all of the other facts I got handy. I can not recognize how the DOB might vary from the documents I at first given in setting up the accounts or exactly why that facts couldn’t become examined.
They refused to check the accounts information contrary to the ID regularly install the make up grounds not known. Additionally refused to create labels of exactly who I became speaking to or even to grab the things I was saying seriously.
I happened to be merely told when I found myself closed out of the profile (which I haven’t withdrawn from therefore it keeps a rather large sum of money) however have often:
> Entered the pin / passcode wrongly three times (We have never put a passcode and simply incorporate a fingerprint when it comes down to application); or
> an extremely large amount of cash was in fact withdrawn through the levels.
.. I cannot make certain that there is no fraudulent task about account because You will find not a way of being able to access they even so they need immensely important that my entire life discount could be gone.
Creates an enjoyable time off efforts tomorrow wanting to sort out their absolutely abysmal issues. Additionally they mentioned that it absolutely was extremely unlikely that the branch can solve this kind of concern tomorrow!
This is exactly in a large ISA and also this kind of ineptitude may potentially cost a property!
I can not recognize how finance companies can legally lock your from the levels without any kind communication (actually a letter into the levels holder or a contact outlining that a password reset or close is necessary). Instead I’m when you look at the situation in which We don’t determine if You will find missing all of the funds I have and I experienced absolutely no help from Santander.
Once settled I am going to be closing this account. BEWARE.